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Excerpt from Software Hot Lines: A Preliminary DescriptionAlthough many readers may be familiar with calling a support hot line, they may be less familiar with working in or managing one. This brief case history is intended to provide some context for the discussion that follows. Lt describes the history of the customer support function at smartco, a company which sells

Title : Software Hot Lines: A Preliminary Description (Classic Reprint)
Author : Brian T Pentl
Language : en
Rating :
4.90 out of 5 stars
Type : PDF, ePub, Kindle
Uploaded : Apr 03, 2021

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